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F.A.Q. 's


Frequently Asked Questions

Go to   Email    F.T.P.     Remember Passwords.     Reports    My IP Address.

E-Mail
I can't login to the POP or SMTP servers to send/retrieve my email
Make sure you specified the correct POP and SMTP servers in your email settings, and that your user ID (or alias) and password are correct. Your POP and SMTP servers should be set to mail.yourdomain.com
I get a 'password' error when trying to retrieve my email
Make sure you either typed it in correctly or specified it in your settings.
How can I add Email accounts?
Go to yourdomain.com/admin and login with your username and password. Under users heading click on add user enter username, full name, password and confirm password.
How can I add an email alias?
An email alias is a method of mapping a nickname to an actual email address or addresses. Aliases are commonly used for mail distribution or to forward an email message to more than one email address at one time. You can map an alias to a user name, to another alias, or to an email address.
Go to yourdomain.com/admin and login with your username and password.
To setup an Alias:
Login as Administrator
Select Services on the menu at the left side of the screen.
Select Sendmail SMTP Server from the list.
Click on the "yellow pencil icon" under the Actions column.
In the Alias: field (at the top) Add the alias name( ie john).
From the Forward To: pick one of the user name already setup for the domain
or
In the Forward To:(outside of domain): add the address to send to (ie john@aol.com)
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F.T.P.
How can I get my browser to Remember Passwords ?
When you go to a site on the internet and enter your user ID and password a little box will pop up asking you if you want to continue to remembering passwords. If you answer no this prompt you will not see this message again and Internet Explorer will not remember your password information.

If you answered no to this prompt before and decide you want Internet Explorer to start remembering your password information, you can turn this prompt on or off again.

Click on Tools at the top of internet explorer

Click on Internet Options

Click on the Content Tab

Under Personal Information Click on the AutoComplete Tab.

Click on the small box to the left of "Prompt me to save passwords" to enter or remove the check mark.)

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F.T.P.
Click here for F.T.P. Procedures
My FTP connection disconnected
The server will automatically disconnect you if your FTP session remains inactive for a period of time (usually 3-5 minutes).
My FTP connection timed out
If your FTP connection timed out without connecting, check your FTP settings to make sure you have specified the correct host or IP address.
My FTP connection abruptly dropped while I was in the middle of an upload
This can happen if, while uploading to your account, you approach to within 3-5% of your maximum disk space. This is initiated by the server as an emergency precautionary measure.
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Reports

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My IP Address

You are using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
Your IP address is 18.222.164.26
You Came from:
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Internet Services Consultants
2123 FM 1960 West, Suite 113
Houston, Texas 77090 (713) 812-7455